Frequently Asked Questions
Everything you need to know about our handcrafted luxury jewelry.
How are John Hardy pieces crafted?
Each piece of John Hardy jewelry is meticulously handcrafted in Bali using ancient techniques passed down through generations of artisans. We utilize a signature 8-step process that includes hand-weaving, wax carving, and master casting.
What is your shipping policy for high-value items?
We offer complimentary standard shipping on all orders. For security, all high-value shipments require a signature upon delivery and are fully insured until they reach your doorstep.
How can I ensure I am ordering the correct bracelet size?
We provide a comprehensive sizing guide on each product page. You can measure your wrist with a flexible tape measure or a piece of string to determine your ideal fit among our XS to XL sizing options.
What is your return and exchange policy?
We offer free returns and exchanges within 30 days of purchase for items in their original, unworn condition. Please note that custom-engraved pieces and final sale items are not eligible for return.
Do you offer professional cleaning or repairs?
Yes, we stand behind our craftsmanship. We offer professional cleaning, polishing, and repair services for all authentic John Hardy pieces through our dedicated service centers.
Does John Hardy use sustainable materials?
Sustainability is at our core. We use 100% reclaimed silver and gold, and our gemstones are ethically sourced following the highest environmental and social standards.